Train and Retain: Hiring and Retaining Staff

At Estate Agency All-stars, we know all about the importance of training. It is a vital part of employee development. The motivation people receive from training can help you get the most from your staff. Below are some top tips on how to hire, train and retain quality additions to your team.

Find and Train New Staff

Employment through employees: Finding the right talent can be easier than you think. Ask your staff to refer their friends or previous colleagues for open positions within the business. An advantage to hiring this way is that you already have an insight into what this person is like in a personal and social environment by asking your current employee. For the most effective approach, offer an incentive to your staff to refer the best! For example, offer a cash reward or gift to the person who refers a potential employee that stays with the company for more than three months.

Beyond the nine to five: The best for the job are more than likely already working. If you take calls, arrange interviews and respond to applications during business hours only, you are limiting your exposure to people who may not be able to accommodate these hours.

Start as you mean to go on: Training your employees should start on the first day. Starting as you mean to go on benefits both you and your new employee and provides a glimpse of what is to come. A workplace that focuses on development gives and employee confidence and motivation to grow into their new role. An employee who is motivated and equipped with the right skill set provided through training, leads to a better quality output from the employee, into the business.

Retain Current Staff

Creating a caring environment: The key to retaining staff is providing an environment employees want to stay in. Most people spend more time at work than they do with their own families. Many members of your team, if not all, consider their colleagues a ‘second family’. Creating an environment that reflects this is easily done by paying attention to details, like remembering birthdays or celebrating achievements in the company.

The importance of recognition: Employees feel more valued when their good performance is praised. This can also apply to training. Despite training being mandatory, it is always good practice to reward your staff for good efforts. Incentives can also be a really good way to get your staff to engage with the training more.

Train and retain across the board

Make it fun: Training doesn’t have to be a mandatory process that employees hate to go through. It’s easy to make a course more interesting and you will find a higher success correlation with employees whom have enjoyed the learning experience. Simply by asking lots of questions or providing exercises that get the participants thinking and doing something can increase the effectiveness of the course.

Cross train: Another good way to train and retrain your staff, is to cross train them across the company. This keeps an employee motivated as they have a chance to grown their skill set and allows them to feel more valued and be more flexible in their role. If your employee might become unhappy within their current role; cross training may reduce your risk of losing you talent as you can offer them other opportunities within the company.

Continue training with mentors: Regardless of our position, we can all learn from each other. Go beyond the training courses and pair your employees with others who are more confident and more experienced in their roles. This allows a better view on the employee’s progression and helps to put the training to the test. An additional benefit of providing a mentor allows for a designated person an employee can go to with questions or ideas and allows a work relationship to strengthen.

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March 31, 2015
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“I thought the trainer was very good and came up with some great ideas and gave the information and help that we need!”

Richard – Morrison Watts

“Charlotte, just thought I would give you an update on how things are going…. Really well… the course helped me so much with getting started! So thank you very much!!! You were also an excellent teacher – may I add! I have been and escorted viewings, I am also dealing with a sale as we speak which is really exciting. I have listed properties on Rightmove as well so really getting involved in every aspect – Which is great! Thanks again and keep in touch!”

Matthew Hedges – BigBlackHen.com

“Thank you Charlotte. The course was great really effective and it’s really helped my training I feel more confident and understand the industry a lot better now. Thank you again l, I will let you know how I’m getting on.”

Henry Hammond – Martin & Co

“Charlotte, I think the thanks should go to you for a great week! I’ve had training before and it wasn’t as interesting as this week was, I have put my agenda into place already and my manger has been impressed with my structure in my calls, thank you again.”

Jack Terry – Park & Bailey

“I’d like to thank you for a great week. Very beneficial and enjoyable, i learnt a lot and feel more confident going into the field now. Wish you all the best in the future.”

Yazen Hasi – Kensington Lettings

“Hi Charlotte, I just wanted to thank you so much for the past week, We all learnt so much from you! I think I would have been completely lost if I didn’t go on the course. You were a brilliant teacher and I will definetly recommend it! Thanks again and I will keep you updated on how everything’s going :)”

Sophie Bartlett – Charles David Casson

“The course was excellent I really enjoyed it. Charlotte was an excellent trainer. I’m getting on really well and am excited about selling some houses”

Ellie Edwards – Anthony Pepe & Co – Green Lanes

“I really enjoyed the course and I love my new job, everyone is really nice and the role is interesting and it is going to keep me very busy!”

Hollie Jarvis – Grey Fox – Rainham

“Thank you Estate Agency All-Stars for helping me secure a placement within a brilliant organisation. I have done two deals so far this week, hopefully should have another one by tomorrow. I am really enjoying everything so far. The course has definitely helped me have confidence in what I’m saying, knowing the theory makes a world of difference. I’ve been using the magnificent 7 a fair bit and think that has really helped with qualifying. So all in all – so far so good!”

James Rigby – Imagine Group – Watford

“I just wanted to send you a quick note asking you to thank Cate for visiting yesterday and finishing off Shazin’s training. It was really above and beyond and we really appreciate it. Shazin was really impressed with the course itself and I can already tell that she is a lot more confident and enthused about the job. Thank you again – her enthusiasm is brushing off on the whole team – myself included! We will definitely be sending new starters to see you in future.”

Andy Sewell, Manager, MARTIN & CO

“Our All-Star has hit the ground running and it’s obvious the training has probably helped her jump at least 6 months.”

Steve O’Neill, owner of Greyfox Estate Agents

“Hilbery Chaplin are extremely pleased with ‘Estate Agency All-Stars’ who offer a unique combination of recruitment and training which places them above other industry recruitment agents. The standard of candidate has so far been excellent and we are looking forward to working with them again in the future.”

Anita Pashley, HR Manager at Hilbery Chaplin

In January 2015 I enrolled three of my junior colleagues on the 5 day ‘Introduction to Estate Agency’ course run by Josh Rayner and Estate Agency All-Stars. It proved to be exactly what was needed. I sent three young, inexperienced and slightly nervous delegates, one week later I had three confident and enthusiastic Junior Negotiators. I would be the first to say that nothing beats experience but everyone has to start somewhere and this course provided an excellent base from which they can build and also gave them confidence in themselves and their abilities. Thanks Josh and Team.

Aidan Branch FNAEA (Honoured) NAVA MARLA, Director, Durrants

“Sending four of our new recruits on a weeks course was new territory for us. The structured and condensed method of training provided was simply not something a company of our size could provide in house. Given the feedback from the attendees we will certainly make this part of every trainees first six months to ensure they grasp the fundamentals of the role and hit the ground running.”

Mark Cooper, Partner, Coopers Residential

“I was very pleased with the standard of training and the content covered. Our new recruits have got off to a flying start. We have now made it company policy that all new recruits without industry experience will attend this course.”

Sean Newman, Chairman, Newmans Estate Agents

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